Experience – AT&T
AT&T Information Systems
Tier IV UNIX Hotline Consultant
May 1986 to July 1989
Provided customer hotline support for UNIX (V.2, V.3) the language subsystem (C, C++, FORTRAN) and various add-on products (Documentor’s Workbench TUXEDO, Writer’s WorkBench) on the 3B20m 3B2, 3B15, 3B4000, and 6386. Fixed kernel and utilities bugs.
Other duties included system crash recovery, system administration (analyzing sar data and optimizing kernels) and writing articles for the monthly software support newsletter. My mentor was Paul Jatkowski.